FAQs – Your Common Questions


What delivery methods do you have?

At the moment, we ship packages by regular airmail for $9.99 and express courier for $29.95.

If I receive a damaged package, can I return it?

Yes, you can return a damaged package. You need to take a photo of the damaged item and mail it along with a complaint letter to our support team. Please describe the problem in detail in your letter. We will contact you shortly to explain how to get compensation or money back.

How can I receive my parcel?

Our courier will bring your order right to your door, you just need to open the door and sign the receipt.

If I change my mind and want to cancel an order, can I do so?

You can cancel your order before it is shipped. Once shipped, you will no longer be able to cancel your order.

Will my personal information be safe?

Yes, don’t worry. We use the most secure digital tools. We will not use your data for personal purposes.

Should I sign the receipt in person?

Yes. To arrange delivery, you must put your signature in person.

How can I use my coupon?

Coupon codes to receive a discount you need to enter in the appropriate field when placing an order.

Do you ship to another country?

Yes, we can ship to other country. You can check if your country is on our list.

If I was not at home when the courier arrived, what should I do?

If you are not at home at the time of delivery, our courier will leave you a letter stating that you need to pick up your package at the post office. You can also call the delivery service to choose a convenient delivery time.


Can I get medical advice from you?

We can arrange a chat or call from a healthcare provider. But it cannot replace an examination by your doctor.

Do you have a newsletter subscription service?

Yes, we have such a service. Thanks to the newsletter, you can always know about pharmaceuticals and retail through an online pharmacy.

If I no longer wish to receive the newsletter, how can I unsubscribe?

We can remove you from the mailing list when you wish. But thanks to notifications, you can always find out about big discounts or sales. In addition, we constantly distribute gifts to regular customers.

Do you have customer service?

Yes, we support customers in all questions related to our pharmacy. Our service helps answer any question or problem you may have. Our customer support service is available 24/7.


Are generic drugs different from original drugs?

Generics are exact copies of branded drugs. They have the same composition, effect and side reactions. Generics and branded drugs are the same substance that has different manufacturers.

Are Generics Safe?

Yes, our pharmacists have every right to give you generic drugs instead of branded drugs.